Arrival

We ask that you please arrive 5-10 minutes prior to your appointment to allow time to fill in your consultation form. Whilst we always try to accommodate your treatments in full we would hate for your treatment to be cut short due to your late arrival

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Cancellations

We understand that sometimes you may need to change your schedule. We kindly ask that you give us a minimum of 24 hours notice (48 hours for group bookings). Appointments cancelled within 24 hours (48 hours for group bookings) will incur a 50% cancellation fee. Appointments cancelled within 4 hours or no-shows will incur a 100% cancellation fee, if you are using a gift voucher this will act as your deposit and 50% will be deducted if you cancel within 24 hours or the voucher will be forfeited if you cancel within 4 hours or no-show. Please respect our therapists time as we respect yours.

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Serenity

Please help us to maintain serenity by turning mobile phones on silent or off before entering and not bringing others with you to your appointment.

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Health & Wellness

Our priority is your well being. Please inform your therapist if you have any known medical condition that may affect your treatment. If you are unwell we kindly ask that you reschedule your appointment to keep our team healthy.

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Pregnancy

Our caring team is able to adapt most of our treatments to suit pregnant and nursing mums. For your peace of mind, we advise you to check with your doctor if you are in the 1st trimester. Please notify Spa reception at the time of booking

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Younger Guests

Guests under the age of 16 must be accompanied by a guardian and treatments performed in the same room. Treatments are subject to suitability and availability. Please discuss options with Spa Reception prior to booking

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Tentative Bookings

Tentative bookings will only be held for 48 hours, If you fail to confirm your bookings with card details as stated in our cancellation policy the space will be given to someone else.

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Prices & Services

All our Spa treatments and prices are subject to change without notice

Gift vouchers are non-refundable, we can transfer them into another persons name under some circumstances